Amazon FAQs

Amazon FAQs To begin ordering, you may visit the Amazon website on your desktop or mobile browser. If you are using an Android phone.
Steps to place an order:

1. Select the items which you want to order.
2. Add those items to your “Shopping Cart”.
3. After reviewing your shopping cart, click on “Proceed to Checkout”.
4. You’ll be prompted to sign in to Amazon.in account, you can sign in using your
   mobile number or email address if you already have an account.
5. If you’re a new customer, click on “I am a new customer” option on the sign in page
   to create a new account.
6. Enter the address where you want to receive your order/select the Pickup store as per
   the availability by searching in the available criteria.
7. If it a gift for someone/ if you want your order to be gift wrapped, then select gift-
   wrap option and include a gift message.
8. Select the payment method, add the details and click on “Continue”.
9. Review your order and click on “Place your Order” button and Pay to complete the
   transaction.

Note: The delivery speeds, dates and delivery address cannot be changed once an order is placed.
How to change quantity of orders in the cart
To change the quantity for items you have not yet added to the cart –
Once you click on the “Add to Cart” button and add the item to your shopping cart, enter the
desired quantity in the “Quantity” dropdown option on the right side of the page.
To change the quantity for items already added to the cart –
Go to Cart, click on the quantity dropdown box to the right of the title and choose the desired
quantity. The quantity number for the item and order amount will be updated automatically.
If the entered quantity is not available with us, you’ll see an error message.
How to place Bulk Orders?
You can bulk order new products from Amazon Business.
You can also access Bulk Ordering by hovering over your Account for Business menu and
selecting Bulk Ordering from the drop-down menu. Enter the ISBNs or ASINs into the online
form, or download a copy of the form to fill out and upload later.

Amazon Business offers the option to bulk buy products for business customers at no extra cost.
You can also get an option of quantity discount.
Why am I unable to place orders?
This could be due to the following issues:
 Check if there is a Payment decline. Please click here to know more about Payment
issues.
 The item you have selected is out of stock.
 There is some technical or internet connectivity issue.
 Undeliverable to selected location/pincode.
 Check if there is a quantity limit.
 Sometimes when FBA and seller fulfilled items are clubbed together.
What is Cash on Delivery?
Cash on Delivery is one of the payment methods for making purchases on Amazon.in. When you
select Cash on Delivery as your payment method, you don’t have to make any advance payment.
You pay for your order only when you receive it.
How to place gift orders?
You can choose to gift-wrap any item from your shopping cart as long as it is fulfilled by
Amazon. To do this, check the This will be a gift box next to the item that you want gift-
wrapped. Alternatively, check the box next to Ordering a gift? during checkout. The gift options
show on the Delivery & Payment page.
Products eligible for this service can be gift wrapped for just ₹30.
How to change the payment method?
You can add or update your payment methods by selecting the payments options section in Your
Account.
How to Update Delivery instructions?
Tell us what you’d like us to do with your parcel if you’re not at home to receive it. Your delivery
instructions can be accessed in multiple locations:
 Your address book.
 The checkout process
 Your order confirmation page
 The progress tracker
Select update delivery instructions under your delivery address, if this option is available. A
window appears. update your delivery instructions and select Save instructions.
Note: We try to honour your delivery instructions whenever possible. However, we can’t always
guarantee that our carriers can meet these requests.
Can I change or modify orders that are already placed?

You would not be able to change or modify the number of items once you have already placed an
order. You can place another fresh order with the desired modifications. However, you can
change your shipping preferences in Your Account at any time after placing your order as long
as the order hasn’t entered the shipping process yet.
I ordered a wrong item. How can I stop the order?
If you have ordered a wrong item, you can cancel the order. In case, the order is already shipped
and out for delivery, you can return the order.
How to cancel orders?
You can cancel items or orders by visiting the Your Orders section in Your Account.
To cancel orders that aren’t dispatched yet:

1. Go to Your Orders.
2. Select the item you want to cancel and click Cancel items.
3. Provide reasons for cancellation (optional).
4. Click on Cancel Checked Items.
   To cancel an order that has already been dispatched:
5. Go to Your Orders.
6. Select the Request cancellation option and proceed further.
7. The item(s) will be returned to us for a refund (if the payment is already made).
   Note: In case you’re still contacted for delivery, please refuse to accept it.
   How can I order the same items again?
   Follow the steps below to order an item again –
8. Go to Your Orders.
9. Click on the Buy Again Tab. You will see a list of items you had previously
   purchased.
10. Add to Cart the items you wish to purchase again.
11. Go to the cart and follow the onscreen instruction to complete the order.
    Note: Items that are returned will not be displayed in the Buy Again tab.
    How to track orders?
    The products ordered by you on Amazon.in are delivered in following ways:
12. Amazon fulfilled delivery
13. Seller fulfilled delivery
14. Delivery by third party carriers